Refund and Returns Policy

RETURN AND EXCHANGE POLICY

Adesa provides free 3 DAY RETURN POLICY and store credit for return after 3 days
Adesa wants you to be completely delighted with your piece of jewellery. In any case if you are not satisfied with the jewellery piece, all products are eligible for return with 100% refund within 3 days under these cases:

Packaging and condition of the product should be same as the time it was delivered
Product should not have been worn or used or show signs for the same
Product should not have been tampered with or altered by a third party jeweller
For personalised and customised pieces, there is no return or exchange
For items bought in sale, there is no return or exchange

While returning, please make sure the packaging is intact and the original invoice and certifications (if any) are returned as well.
Once the product reaches us, we will initiate your refund within 24-48 working hours. In case of online payment, the refund will be initiated to the same account from which the payment was made within 24-48 business hours. It may take 7 business days for the amount to reflect in your account. In case of cash payment, the refund will be initiated via bank transfer. Adesa has complete authority to determine if the product is eligible for return.
In case, the product is returned after 3 days, the customer will receive store credit for the same amount to make future purchases from the store.
In case of exchange, if the new product prices exceeds the old product price, the difference will be charged on the customer. It can either be paid online or by cash. Once the product comes for exchange, our Quality Control team will evaluate the product according to the eligibility criteria.

For exchange, all products are eligible for under these cases:

Condition of the product should be same as the time it was delivered
Product should not have shown signs of misuse
Product should not have been tampered with or altered by a third party jeweller
For personalised and customised pieces, there is no exchange
For items bought in sale, there is no exchange
In case of wrong or incorrect product delivered, the customer should inform within 24 hours of delivery and the exchange or return will be handled completely by Adesa.
Please note: In case of COD, Rs 500 for delivery costs will not be refunded
Please contact info@adesafinejewellery.com or contact +91 83022 70097 number to initiate return or exchange. Our customer service team will help you out!